Yes, it is easy to confirm the security of your purchase:

We have an active CNPJ and a commercial headquarters.

We are a Brazilian company with more than 12 years of experience in beachwear;

All of our products are available for immediate delivery;

We have contracts with Correios and carriers to ensure safe shipping;

We are active on Instagram, where you can find feedback from our customers;

We have several customer service channels, including phone, WhatsApp, e-mail and social media;

We have full protection against hackers; your data is 100% protected;

We do not have access to your card data; we have an integrated checkout that is extremely reliable;

You can check real reviews from our customers on Reclame Aqui, which attest to Morango Brasil's reliability, security and quality.

In addition, our servers use 256-bit Secure Socket Layer (SSL), which is the best system available for secure commercial transactions on the internet. It encrypts (encodes) all the information entered while browsing, so that it cannot be read or altered by third parties while it travels across the Internet. It is the same type of security used by most Brazilian banks.

The purchase process is carried out by the customer on our website, on desktop or mobile. We do not make sales via WhatsApp, Instagram or phone, only online. To make a purchase, simply add the chosen products to the cart and complete the order, entering the requested information.

For customers in Curitiba, we have a Space where you can try on selected pieces and make your purchase in the store. Service is by appointment; book via WhatsApp.

You can pay for your order in full or in installments; we accept:

Credit card

PayPal

Pix

You can pay for your purchases in up to 6 interest-free installments (minimum installment of R$70,00).

*The order will be subject to approval by the credit card issuer.

We have three shipping options:

1) Correios/Carrier:

Delivery time for products varies according to the delivery location and the shipping method selected by the customer.

Rates and delivery times for these methods can be checked in the “Enter your ZIP code:” field on each product page or in the shopping cart.

Please note that we use the delivery services of Correios and carriers, so rates and delivery times are set by these companies.

IMPORTANT: the delivery time starts counting after the order's shipment is confirmed, which can take between 1 and 3 business days.

2) Motorcycle courier:

For customers in Curitiba and region, you can request a motorcycle courier for same-day delivery (for orders paid by 3 p.m.); just choose this option when completing your order.

3) Pickup:

For customers in Curitiba, you can pick up your order directly at our Distribution Center; just choose pickup when completing your order.

Yes, all purchases are shipped with an invoice, which is also sent by e-mail. This ensures the security and reliability of our processes, in addition to the collection of taxes.

No, our sales are made exclusively through the website. We have a space to try on bikinis in Curitiba; appointments are made via WhatsApp.

We do not offer wholesale or resale, as we are not a manufacturer or clothing maker; we sell the best brands at retail.

We frequently run product discount campaigns; you can find the promotions in the Sale or Outlet tabs on our website. For your first purchase, you receive a coupon when you subscribe to our newsletter. Other coupons and promotions are announced on our home page or on our social media and sent by e-mail.

To use a discount coupon, simply make a regular purchase and, when completing it (at checkout), enter the code in the "Discount coupon code" field.

When exchanging or returning products purchased with discount coupons, the coupon expires after the first use and cannot be used again.

IMPORTANT: Please note that it is not possible to use two coupons on the same purchase.

On the product page, click the desired size that is sold out and register your e-mail to receive a notification when the product is back in stock. In general, collections prior to the current season are not restocked, except for exchanges or returns; current collections are restocked depending on demand. If you wish, contact our customer service to check for possible restocking.

Yes. When you check out, the system reserves your product for your order, but in the interval between the steps, duplicate purchases may occur and a single product may be reserved for two orders (in the case of high-demand products with one unit in stock). In addition, due to high stock turnover, the requested product may run out. In these cases, our customer service team will contact you for an exchange or refund.

We value product quality and the consistency of information, so we work to make the images as faithful as possible to the product. However, due to the settings of each device, the image may show variations in tone. Depending on the environment in which the image was shot, there may be variations due to lighting or use of flash. It is also important to note that some pieces have a continuous print, and the fabric used depends on the cut made (even in products with the same reference); in this case, shipping is random and it is not possible to choose the cut.

At Morango Brasil, we want you to be completely satisfied with your purchase. If you have received the product and wish to return it for any reason, you have up to 7 calendar days from receipt of the order to request one of the procedures below:

Exchange

Return

Credit for future purchases

Below are our Exchange and Return Policies with details of each procedure:

Exchanges

Returns

We take pride in offering quality products, but if for any reason you receive an item with a defect, you should contact us by e-mail at info@morangobrasil.com.br describing what happened in as much detail as possible. If possible, send a photo of the piece.

An exchange request in cases of defect must be reported within 30 (thirty) calendar days after receiving the product.

After your request, we will send you a code to ship the item via PAC-Correios. As soon as the product is returned, it will be inspected. We remind you that we work with intimate garments, and for your safety and hygiene our inspection is extremely strict.

If a defect is indeed confirmed, we will send the customer a new product identical to the one purchased. If the product is not available in stock, the amount paid for the item will be refunded according to the payment method used for the purchase.

If Morango Brasil determines that the product has no manufacturing defect, it reserves the right to send the piece back to the customer, with shipping charged before dispatch. The reasons for not confirming defects are:

No defect (the damage reported by the customer is not confirmed);

Signs of improper use of the product or accidental damage;

Natural wear resulting from use or improper washing of the product.

Yes! We ship internationally (to free-trade countries); just place your order and fill in (at checkout) the most complete delivery details possible to avoid errors (street, avenue, ZIP code, neighborhood, city, postal code and country). Please note: we are not responsible for any customs duties or taxes charged, so the customer will be responsible for all expenses incurred, which are non-refundable.

Shipping cost and delivery time (on average):

** Situations involving free shipping promotions, free shipping coupons or flat-rate shipping promotions are valid only within Brazil, and do not apply to international shipping.

Important Notice for International Customers

Shipping rates are subject to change. If any adjustment is required, we will notify you by email before processing the shipment.

Please note that purchases shipped to the United States are subject to import duties and taxes. Under current regulations, a 50% tariff applies to all orders.

Please note that all international shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Any applicable fees imposed by customs authorities or designated carriers must be borne by the recipient and are non-refundable.

The timing and method of collection of these charges may vary according to the customs procedures and carrier policies of the destination country.

We value transparency and want you to feel fully informed before completing your order. If you have any questions, our team will be happy to assist you.