Returns

RETURNS

At Morango Brasil, we want you to be completely satisfied with your purchase!

Deadline to request a return: Up to 7 (seven) calendar days from the date the goods are received by the customer or another person responsible.

To request a return, the customer must access the Exchange and Return Center through this link

Exchange, return and withdrawal period

You can exchange one or more items from your online store purchase within 7 days of receiving it, or return one or more items within 7 days of receiving it, as long as the product still has its tag attached, comes with all accessories and has not been worn, washed or altered.

CONDITIONS: We remind you that we work with intimate garments, and for your safety and hygiene our inspection is extremely strict, so the piece must be returned with its original packaging, labels and tags and without signs of use. The hygiene liners received must be intact, free of scratches, pulled threads, dirt or damage of any kind. It must also be free of any odors other than the product's original ones (perfume or sweat, for example).

IMPORTANT: Products that do not meet the conditions above will not be accepted as an exchange/return and will automatically be sent back to the address of origin without prior notice and with shipping charged.

EXCHANGE OR RETURN APPROVAL: All returned products undergo an inspection by Quality Control. The result of this check will be communicated within 10 business days, and if it is within the return standards we will proceed with the request.

Exchange: the deadline to request an exchange is up to 7 (seven) calendar days from the date the order is received. The exchange can be for any other product, brand or collection, of equivalent value to the product's Invoice or of a different value with the difference paid, as long as it is available in our stock. Requests received after the 07 (seven) day period will not be accepted.

Return for Credit / Store Credit: You can return your purchase and opt for Store Credit that can be used on future purchases on the website, for any brand or collection. Credits are valid for 180 days (6 months) and can be used on any product on the website. After the store credit is released, even if the amount is not used, the credit cannot be reversed or refunded.

Return and refund of the amount: The return request must be made within seven (07) calendar days from the date the goods are received. The return will be made to the same payment method and for the same amount as the order. Requests received after the deadline will not be accepted. The refund is scheduled 10 business days after the Exchange is approved.

Exchange for defect: An exchange request due to defects falls under the Supplier Warranty terms and must be made within 90 (ninety) days of receiving the order, and the period to analyze the defective product is 30 (thirty) days from the moment the order is received at our logistics center.

Exchange and return process through TROQUE COMMERCE:

To exchange or return a product you do not need to log in to the website; just enter the Exchange and Return Center through the link TROQUE COMMERCE

  • Fill in the order number and the e-mail used for the purchase (it is sent in the purchase confirmation e-mail and must be typed without the # character / it can also be found on the Invoice in the Additional Data box - Order Ref a XXXX)

  • You will receive a new e-mail with the shipping authorization code or instructions for arranging pickup by Correios

  • And you can already choose whether you would like a size exchange, store credit to choose a new product, or a refund of the amount as a purchase credit.

  • If you have any questions, our customer service is available on WhatsApp (11) 95469 2768 or by e-mail: info@morangobrasil.com.br

How does the shipping authorization work?

The return must be shipped at any Correios branch, using the reverse code sent by e-mail. The shipping authorization is valid for 5 (five) calendar days. If the return is not made within this period, the exchange/return process will be canceled. Requests received after the deadline will not be accepted.

  • After the return is shipped or collected, the order will be transported and delivered to our logistics center. When we receive your return, you will be notified by e-mail;

  • Returns are delivered to our Distribution Center and then forwarded to our Quality Department for inspection. The status of your return process will be updated to "Return Received", which is when the period for refund or exchange begins.

  • All returned products undergo an inspection by Quality Control. The result of this check will be communicated within 10 business days, and if it is within the return standards we will proceed with the request.

  • The refund will be made to the same payment method as the order.

  • The period for releasing the exchange order or store credit is up to two (02) business days after the exchange is approved by the quality department.

  • The refund is scheduled within up to ten (10) business days after the Return is approved by our Quality Department. Please note that credit card issuers may take up to two statements following the month of the refund request to post the credit;

REFUND METHODS

Our team's product inspection period is up to 10 business days. After this procedure, we will send you an e-mail stating how your payment will be refunded; the criteria depend on the payment method, the purchase amount and whether the refund is partial or full. After inspection, the period to generate your refund is up to 10 business days.

Credit card

The refund to your card may take place within up to two subsequent statements (it is usually a very quick process). This procedure is the responsibility of the issuer of the card used.

Pix / Transfer / Deposit

The refund will be made by bank deposit/transfer to the customer's checking account. Please note that we do not grant credits to third parties.

PayPal

The refund will be made through PayPal itself; the refund amount is credited to your credit card.

Returns of promotional / Sale products: please note that the commercial conditions of orders placed during promotional campaigns will not be maintained in the event of an exchange or return; that is, in these cases a credit for future purchases in our store will be granted for exactly the amount paid for the product in the transaction.

Involuntary returns: we remind you that it is the customer's responsibility at the time of purchase to provide correct delivery details, as well as registration information for issuing the invoice. Therefore, we emphasize that in the event of an involuntary return by Correios, the shipping cost to resend the order will be the customer's responsibility. Some reasons for involuntary return are "recipient absent, unknown or moved", "incorrect or insufficient address", "area with Correios delivery restrictions", among others.

International exchange/return policy:
The exchange and return policy does not apply to international purchases. For this reason, we recommend that before making your choice and completing your purchase, you take advantage of our exclusive consulting and customer service to help you and make sure you have no problems with the product. International shipping is different and the delivery time varies by destination, but it is strictly met.

Exchanges and return policy:
For international purchases does not apply to exchange and return policy. For this reason, we recommend that before making your choice and complete the purchase, take the opportunity to use our exclusive consultancy and service to help you to find the right product. International freight is different and the delivery time varies by the destination, but is strictly fulfilled.

I bought with a discount and want to make a return; what amount will I get back?

If you bought a piece at a discount (whether in the SALE, Black Friday or using a coupon), you will get back the amount you paid for the piece (discounted), that is, the amount shown on the Invoice.

Example: if you bought a bikini whose original price was R$ 179,90 and paid R$ 129,90, you receive the latter, since that was the amount paid.